Hotel Richland LES

The courtesy and availability of the staff to satisfy our needs, taking into account the fact that we were traveling with two children. I cannot remember all Sirs from the front desk but they were all courteous and always with a smile. Internally, even if the room was not that big for 4 persons, it was at the 10th floor with a reasonable wonderful view (unfortunately only from the bathroom - but still ok), nothing special to complain. Daily cleaning of the room, fresh and scented clean linen every day. Every day enough bootle of water and coffee simply for free. A nice story for highlighting the courtesy of the staff - since we had a small child (3 yo) we were asking to have a fridge in the room in order to store the fresh milk for him. One day (of the 9 night we stayed there), they accidentally unplugged it without knowing that an almost fully bottle of milk was still inside. In the evening after having advised them about what happened, they were immediately willing to refund us of about the cost of the milk. The position of the Hotel is for sure something plus. Near to the beautiful, colorful and scented Chinatown, the Brooklyn Bridge and the Manhattan Bridge as well as Manhattan's east riverfront that you can reach in a couple of minutes. Finally, in the last day after having checking out, while we waited for the flight back (in the late afternoon) they offer us, free of charge, the storage of the luggages in order to take advantage of another half day going around the city. After that, before to leave they have allowed us to have lunch sitting on the outside table in front of the Hotel.

Great hotel, we got our room upgraded, the bed was comfortable, the room was clean, the bathroom was big (also spotless), the bed had nice sheets, the room was warm (first week of march 2023), the personnel was polite and very helpful. They had complementary water (2 water bottles in the room and a filtered water machine in the lobby), coffee and tea in the lobby. They let us check in early for free (because our room was ready) and they stored our bags at checkout, also for free. The Brooklyn bridge is at walking distance and we were able to go out at night to bars/clubs (also walking distance or by bus -it has a bus stop right outside-). A very pleasent stay.

The place is super well located! Chinatown is not a fancy neighbour but it’s completely safe. You can see the Chrysler building at the end of the street from the door, the metro is closeby, and you can walk easily and safely to NoLiTa and even midtown in less than an hour; everything is less than 20 mins away on the metro. Beds were super comfy, there was free coffee and cold/hot water. The housekeeping stuff kept the place spotless, despite us leaving the room very late most days. The room size is fine for two people with carry on luggage and there’s some hangers for blazers and dresses. Thanks for everything!

Good location, close (5 min. walk) to East Broadway metro station. 24-hour reception. Free coffee at the reception all day, especially in the morning (great). Cleanliness. Quiet street. Close to fast food options. Helpful staff. Good bathroom equipment. Large TV. Spacious elevator.

We were visiting our son who lives in the Lower Eastside, so it was a perfect location. Our room was immaculately clean and the bed was really comfortable. There’s complimentary refreshments available in the room and reception. The staff at the Richland Les are exceptional. Great, prompt communication throughout from Roger the manager, who greeted us on arrival and provided us with information about great places to eat in the local area. He even gave us an umbrella to use in the pouring rain! There’s a subway nearby, so easy reach for getting around and visiting tourist attractions. Thank you for a very pleasant stay.